How to request Support

If you need remote support, kindly send us your request via email to support@emax.mt

Please ensure the following:
Email Subject should provide a brief description of the issue/problem being encountered,
Email Body should include a more detailed description. Any files or screen shots (please send full screens not snippets) can be attached to the email to help us understand your issue faster.
Use a separate email for each request.

VIEWING YOUR TICKETS ONLINE

Upon raising the first ticket, the user will receive an email to activate their online account. By default, each user will have access to view only jobs raised by themselves. If you need one user to view all tickets for the company, then just send us an email requesting such access.

You can request to view your tickets online by sending us an email on support@emax.mt. We will send you instructions on how to view your tickets online.



Emergency Support Requests

Our Emergency support line is +356 20 333 213. Note that we are available from Monday to Friday from 9am to 5pm exluding public holidays.

Note that all calls are to be followed by an email to support@emax.mt.