Remote Support

Follow these steps to start a Remote Support Session.

  • Click on 'Click here to Start a Remote Session'.
  • Input the Session ID provided by EMAX Solutions and your name
  • Click on Join Session
  • A small program will download. Run this program and accept all messages and warnings. 

EMAX-Remote-Support

EMAX Support Portal

Our Support Portal will provide the following facilities:

  • View tickets created by yourself and/or other users in your company. The system will show both Pending and /or Closed tickets. This information is found under the Tickets tab.
  • User Guides and How To examples will be available online. This information is found under the Solutions tab.
  • You can raise a new ticket directly from our support portal.

Emax-Support-Portal

Emergency Support Requests

Our Emergency support line is +356 20 333 213. Note that we are available from Monday to Friday from 9am to 5pm exluding public holidays.

Note that all calls are to be followed by sending us a support email.